Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases made through glamdeckel for professional training resources focused on studio production in motion. It covers access to materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs both one-time course purchases and any subscription-based access offered on the site. It does not extend to third-party products or services linked from the site.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may apply for expedited access or premium support options, which are clearly shown before checkout. Currency conversion fees charged by your payment provider are your responsibility and are not controlled by glamdeckel.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, PayPal, and bank transfers for UK customers. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. glamdeckel does not store full card details. Authorisation holds may appear on your statement until the transaction completes or is cancelled.

Order Confirmation and Contract Formation

Upon successful payment you will receive an email confirmation containing order details and access instructions. A binding contract is formed only when we send this confirmation. Until then, we reserve the right to decline any order due to stock issues, pricing errors or suspected fraud.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations you have 14 days from the date of purchase to cancel most orders without giving a reason. Digital content and downloaded materials become non-cancellable once access is granted or downloads begin, unless the item is faulty. Subscriptions may be cancelled at any time but refunds are limited to the unused portion after the initial cooling-off period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses within 14 days if you have not accessed more than 20 percent of the content. Non-refundable items include completed live workshops, promotional bundles, and any materials downloaded in full. Refunds will not be issued for change of mind after substantial use or for services already performed.

Step-by-Step Procedure to Request a Refund

To request a refund, email [email protected] with your order number, proof of purchase, and a brief explanation. Include your full name and the date of purchase. Requests must be submitted within the applicable cancellation window. We acknowledge receipt within two working days.

Inspection, Approval, Rejection and Notification

Our team reviews each request within five working days. We may request additional information or evidence of non-use. You will be notified by email of approval or rejection. If rejected, we explain the reason and any appeal options available under UK law.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method. Processing takes up to 10 working days after approval. Bank transfers or card refunds may take an additional 3 to 5 days to appear depending on your provider. No cash refunds are provided.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon payment, waiving the standard cooling-off period once access begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable after redemption and are subject to their own terms displayed at purchase.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be retried within seven days or the order will be cancelled. Duplicate charges are investigated and refunded within 14 days upon verification. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or the Consumer Protection from Unfair Trading Regulations. These rights include remedies for faulty digital content and the right to a refund where goods or services do not conform to the contract.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact us via the form on our Contacts page or email [email protected]. We may update the policy from time to time. Changes apply from the date of publication. Continued use of the site after changes constitutes acceptance. The current version was last updated on 19 September 2026. Our address for correspondence is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom and telephone enquiries can be directed to +44 1494 671234.